Frequently Asked Questions
Everything you need to know about your Biotrex experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
How can I track my package?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.